Hong Kong Call Centre Association (HKCCA) is a non-profit organisation representing the contact centre and on-line customer service industries in Hong Kong, Macau and Southern China. The Association was formed in September 1999 with a mission to help contact centers and on-line customer interaction within the region improve their service quality and productivity by deploying the best management practices and latest technologies. It focuses to promote excellence in three main areas: Process Improvement, People Management and Technology Application.
The International Institute for Outsource Management (www.Int-IOM.org) is the only global organization dedicated to the development and support of outsourcing service providers across the full sourcing spectrum. With regional offices in Milan, Nairobi, Kuwait City, Hong Kong, Beijing and Wuxi the IIOM brings innovative, affordable and relevant results that reflect the global buying behavior.
