LIST OF SPONSORS

Genesys, an Alcatel-Lucent company, is the only company that focuses 100% on software to manage customer interactions over the phone, Web and in e-mail. The Genesys software suite dynamically connects customers with the right resources - self-service or assisted-service - to fulfill customer requests, optimize customer care goals and efficiently use resources. Genesys software directs more than 100 million customer interactions every day for 4,000 companies and government agencies in 80 countries. These companies and agencies can leverage their entire organization, from the contact center to the back office, to improve the overall customer experience. As a result, Genesys helps stop customer frustration, drive efficiency and accelerate business innovation. For more information, go to www.genesyslab.com or visit the industry blog at www.betterinteractions.com.

Interactive Intelligence Inc. (Nasdaq: ININ) is a global provider of business communications software and services for contact center automation and enterprise IP telephony. Founded in 1994 and backed by more than 3,000 customers worldwide, Interactive Intelligence is not just an innovator, but an experienced leader offering proven solutions designed for maximum customer value and long-term investment protection. Interactive Intelligence is headquartered in Indianapolis, Indiana, U.S.A. The company has five global corporate offices, with additional sales offices throughout North America, Europe and Asia Pacific. APAC headquarters located in Kuala Lumpur, Malaysia. Its telephone number is +603.2776.3333.

Web Address: www.inin.com

GN Netcom, led by the Jabra brand, continues to build on its standing as one of the world’s leading and fastest growing suppliers of hands-free communications solutions. With around 1,000 employees and sales offices around the world, GN Netcom develops, manufactures and markets a broad range of wireless headsets for mobile users and both wireless and corded headsets for contact centre, office-based and Unified Communications (UC) users. GN Netcom’s business activities also include its original equipment manufacturing (OEM) business to a wide range of global customers including mobile phone, PC and PDA manufacturers.
 
Jabra products have consistently received numerous product and design awards including the CES Innovation, iF product design, Red Dot Mobile Choice Best Accessory, T3 Gold, and CNET Editor’s Choice. GN is listed on the Copenhagen Stock Exchange. For more details please see www.jabra.com

The world is changing. Customers are demanding more and better service, delivered through every conceivable channel. That’s why more companies are using c customer service software-as-a-service solution for call center CRM and help desk management. The key contrast with traditional customer support software is our “software as a service” model. Salesforce CRM Customer Service & Support is delivered by subscription over the Web, unlike on-premise customer service software. So there’s no hardware or software to purchase or maintain, and no lengthy deployment cycle to impede you, your agents, or your customers.

For simplicity, no customer service software comes close to delivering call center CRM like salesforce.com. Salesforce CRM Customer Service & Support’s renowned ease of use means agents need less training, resolutions are speedier, and customers stay happy.

Salesforce.com’s customer service software as a service establishes the industry standard for call center CRM and customer self-service. You get the ease and functionality to maximize the productivity of every agent and deliver customer satisfaction across every channel. What’s more, with the power of our Force.com platform, Salesforce CRM Customer Service & Support can be quickly and easily extended, customized, and adapted to any customer service challenge. This stands in stark contrast with conventional customer support software.

SAP’s contact center solutions help companies to deliver efficient, consistent and high-quality customer service. SAP Business Communications Management enables organizations to improve contact center effectiveness and reduce costs through an all-software, IP-based communications solution.

SAP is the world’s leading provider of business software(*), offering applications and services that enable companies of all sizes and in more than 25 industries to become best-run businesses. With more than 95,000 customers in over 120 countries, the company is listed on several exchanges, including the Frankfurt stock exchange and NYSE, under the symbol “SAP.” For more information, www.sap.com

Teleperformance (NYSE Euronext Paris: FR 0000051807), the # 1 global leader in managing the customer experience in the outsourced contact center market, has been serving companies around the world rolling out customer acquisition, customer care, technical support and debt collection programs on their behalf. In 2009, the Teleperformance Group achieved revenues of US$2.5 billion. In the same year, Teleperformance was recognized by IDC, Datamonitor, and Frost & Sullivan as the industry leader for World-wide contact center services and Security Practices. The Group operates about 82,000 computerized workstations, with more than 100,000 employees across 268 contact centers in 49 countries and conducts programs in more than 66 different languages and dialects on behalf of major international companies operating in various industries.

ASC is a leading global provider of innovative solutions to record, analyze and evaluate multimedia-based communications. ASC’s solutions reveal information, enabling companies and organizations to considerably improve their value creation: contact centers enhance customer service, efficiently deploy staff and increase productivity. ASC subsidiaries and sales offices in Great Britain, France, Switzerland, Poland, Middle East, North America, Japan and Singapore as well as certified, powerful distribution partners realize ambitious customer projects in more than 60 countries.