PANEL OF sPEAKERS

• 
  Nitin Bhat
  Partner
  Frost & Sullivan
• 
  Shivanu Shukla
  Associate Director, ICT Practice, APAC
  Frost & Sullivan
  
• 
  Travis Mason
  General Manager, Business Development
  Salmat
• 
  Ralph Ede
  Managing Director - South Asia
  GN Netcom
• 
  David Toh
  Regional Director for South East Asia
  Interactive Intelligence
• 
  Collin Penman
  Service Cloud Director – Asia Pacific
  Salesforce.com
• 
  Rob Delnoij
  Director, BCM Field Enablement
  SAP Business Communications
  Management, APAC, Japan & India
• 
  Jeffrey Nah
  Managing Director, Southeast Asia
  Teleperformance
• 
  Nirinder Singh Johl
  President
  Customer Relationship Management &
  Contact Centre Association of Malaysia
  (CRM & CCAM)
• 
  Andy Cranshaw
  General Manager of Professional Services
  Datacom South East Asia
• 
  Lim Han San
  Worldwide Reservations Centre Director
  Shangri-La Hotels & Resorts
• 
  Ferry Fibriandani
  Director
  COPC Asia Pacific